Return/Refund/Cancellation policy.
Cancellation of Order
If we receive a cancellation e-mail and until that time the order has already been "processed" by us, the order cannot be cancelled. Crafted Forever has the complete right to decide whether an order should be cancelled or not. Also, the customer agrees not to dispute the decision made by Crafted Forever and accepts Crafted Forever's decision regarding the cancellation.
Request for cancellations of orders once placed on www.craftedforever.com shall not be entertained. If we have to accept any cancellation, there would be a charge of 20% of the total amount (excluding shipping amount) of the order as restocking fees. However, after placing an order, the customer can only cancel the order if the order state is showing as "pending" under Order History (except in case of weekends, holidays, or any unforeseen condition). Cancellations have to be made within (maximum) 2 Hours of placing an order. For cancelling your order, you will have to get in touch with our Customer Support Team by sending an email giving your Order Number.
If the order is shipped and still needs to be cancelled, it will have restocking and handling fees of 50% of the total order value and the shipping charges in addition.
Replacement/ Return Policy by www.craftedforever.com
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that :
• the item may be damaged during transit.
• or there might be a manufacturing defect.
• or that a wrong item is delivered to you.
In only such cases as given above, we will replace the item at no extra cost. The request for replacement/return of the item is made within the stipulated time frame, which is 24 hrs of receiving the parcel.
To get a replacement, email us your Order Number and the Reason for returning. After receiving our confirmation for the return, you are requested to send the item back to us via local courier. Once we receive the item back, we will arrange to replace the item through our logistics partner. In case of a replacement, our logistics partners will attempt delivery of the items thrice. If the delivery is not executed during all three attempts, due to the recipient not available / premises locked, the customer will be charged for re-attempting the delivery. We shall not be responsible for any items sent to us for return/replacement without our confirmation.
There are certain possibilities where it is difficult for us to support you for the same :
1.In case of any customisation done on the product, no refund would be entertained.
2.In the case of Gift Certificates, no refund or replacements would be allowed.
3. In case of pre-order no such requests would be entertained.
4. If the product is not the same as sent, no such requests would be entertained
5. In the case of the product damaged by the customer while opening the parcel.
6. In electronic items such as heat guns, machines, etc, no such requests would be entertained.
7. In case of any replacement from the package you have received
The product should have original packing, accessories, price tags, etc,otherwise no such claims would be entertained.
Exchange n Refund Policy by www.craftedforever.com
In case you are not satisfied with our product and looking for an exchange. We are happy to offer an exchange!
According to the Crafted Forever exchange policy,
We don't have any reverse pick-up systems and sorry for the inconvenience that this may cause. Please email us craftedforeverbangalore@gmail.com for the exchange and once it's approved by the team.
Please send us the product in its original packaging and ensure that the packaging is intact as we cannot accept a return if the box is broken, or if the seal is opened or if the product is used, etc.
Please seal the package very well to ensure it reaches us safely. Please note that the product must be returned to us intact; once we receive the product, we will do a thorough quality check. If the product fails, the quality check (any breakages, stains, marks, used, etc.) will not accept a return.
So kindly double-check for all the issues initially.
So before sending any parcel firstly email us at craftedforeverbangalore@gmail.com for a double-check.
• IF THE ITEM SENT FOR REPLACEMENT IS NOT AVAILABLE, WE WILL TRY TO GIVE YOU THE BEST POSSIBLE ALTERNATIVES, BUT THE CUSTOMER'S END CHOICE WILL BE FINAL.
• In case you wish to cancel the order for no specified reasons and have already paid, then the minimum Bank Charges will be deducted while issuing the refund, which may vary from 5% to 10%.
These charges are there to make many adjustments in the accounts and for the bank charges, which we still pay to get the amount in the bank.
• If we confirm the order and we cannot ship the product under normal circumstances, we will issue the refund to the customer, which might take 5-7 working days to get transferred.
Care while returning of a product :
We recommend that while shipping an item back to the store, please use a reliable courier for tracking purposes as Crafted Forever does not take any responsibility for reimbursement or compensation if any returned packages are lost, stolen, or mishandled. We do not refund shipping in such a case.
Packaging Issues :
At Crafted Forever we make sure that all the goods ordered by you should reach to you in the best condition but since we are dealing in products which are handmade and take longer to create, in case of home décor- longer drying time. But having said that, we ensure that the product performance never goes down because of the same and the main product completely remains intact. At times, the product might have a little tampered with packaging that we originally received in the same condition. Kindly be assured that you will never have to regret your purchase from us.
Crafted Forever only deals in brand new and the latest batch of the products, so kindly be ensured of the quality of the product.
Note: 99% of our products do not have any expiry date.
Limitations
For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions, and safety warnings may not be in destination country languages; the products may not be designed in accordance with destination country standards, specifications, and labelling requirements; and the products may not conform to destination country standards. You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Crafted Forever, the recipient is the importer of record and must comply with all laws and regulations of the destination country.
Privacy
Your privacy is important to us, and we know that you care about how information about your order is used and shared. We want our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs and/or postal authorities.
Also, we may provide certain orders, shipments, and product information, such as titles, to our international carriers. The carriers may communicate such information to customs and/or postal authorities to facilitate customs clearance and comply with local laws.